POSTAGE AND DELIVERY
All our jars are carefully wrapped with shredded tissue paper and packaged in recycled cardboard boxes decorated in a vintage country side style.
All orders are dispatched from Exeter, Devon (U.K).
All our products are posted via Courier, First Class or Airmail.
The postage and packing charge within the UK Mainland (England, Scotland and Wales – excluding exceptions below) is as follows.
Orders up to 12 jars - £4 standard delivery, 3 to 5 working days
Orders over 12 jars - £9 standard delivery, 5 to 10 working days
Exceptions. We can deliver to the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Isles of Scilly and the Scottish Highlands and Islands. Please get in touch via our ‘Contact Us’ page and we will find out the price for you before proceeding.
We can deliver overseas. Please get in touch via our ‘Contact Us’ page and we will find out the price for you before proceeding.
We do everything to ensure that your order reaches you promptly.
Our personalised products are made to order and therefore require slightly longer time to produce. We aim for 20 days between receipt of payment and delivery. If you need your item more quickly, please contact us and we'll do our best to meet your deadline!
We will send you a confirmation email as soon as your package has been dispatched.
Payment is processed through Paypal. You can either pay by using your Paypal account or if you do not have one you can use your debit/credit card details without logging into Paypal.
If you do not wish to pay via Paypal, please contact us at firstname.lastname@example.org to arrange payment. We would suggest this to be in the form of a cheque, which we will need to receive and bank before dispatching your goods.
If you have any concerns or queries regarding the dispatch/delivery of your order please contact us quoting your order date and order number, together with your name and postcode.
Simply return your unopened order in their original packaging and in good condition to us within 14 days of receipt, clearly stating that you would like a refund. We will then reimburse the full value of the returned goods.
The cost of returning goods to us for refund is the responsibility of the purchaser and we take no responsibility for lost or for goods damaged in transit when being returned to The Tiny Marmalade Co. Postage costs are not reimbursable.
We try to keep all products in stock at all times but we do get caught out occasionally. Should this happen with your order, we will send you an email suggesting a similar replacement or we will let you know when we will be next making the product. We are unable to split orders and send part consignments.
LABEL COLOUR CHANGES
We do every now and then change the colours of our labels and this may be not shown on our website. If the colour of the label is important please get in touch via our ‘Contact Us’ page before ordering. We cannot accept returns on the basis of ‘wrong colour label’.
Whilst we never tire of receiving positive feedback, if something does go wrong and you are not 100% happy then please tell us. Get in touch via our ‘Contact Us’ page.