We do everything to ensure that your order reaches you promptly. Delivery times are estimated at 2-5 working days for orders within the UK (excluding weekends and bank holidays) on all our online products from receipt of payment.
Our personalized marmalades, favours and gift sets are made to order and therefore require slightly longer time to produce. We aim for 14 days between receipt of payment and delivery. If you need your item more quickly, please contact us and we'll do our best to meet your deadline!
We welcome orders within Europe. Please allow 10 days for delivery or orders dispatched to mainland Europe.
The cost of delivery outside Europe will depend on the weight of your shipment. Please contact us to discuss costs before placing any order. Thank you.
We will send you a confirmation email as soon as your package has been dispatched.
Payment is processed through Paypal. You can either pay by using your Paypal account or if you do not have one you can use your debit/credit card details without logging into Paypal.
If you do not wish to pay via Paypal, please contact us at firstname.lastname@example.org to arrange payment. We would suggest this to be in the form of a cheque, which we will need to receive and bank before dispatching your goods.
If you have any concerns or queries regarding the dispatch/delivery of your order please contact us quoting your order date and order number, together with your name and postcode:
Simply return your unopened order in their original packaging and in good condition to us within 14 days of receipt, clearly stating that you would like a refund. We will then reimburse the full value of the returned goods.
The cost of returning goods to us for refund is the responsibility of the purchaser and we take no responsibility for lost or for goods damaged in transit when being returned to The Tiny Marmalade Co. Postage costs are not reimbursable.
Enjoy all the countryside goodness delivered to your doorstep.
All our jars are carefully wrapped with shredded tissue paper and packaged in recycled cardboard boxes decorated in a vintage country side style.
All orders are dispatched from Exeter, Devon (U.K).
All our products are posted via Courier, First Class or Airmail.
Postage rates are calculated by weight according Royal Mail postage tariff. We have flat rate postage fees as follows:
- For orders within the UK up to 12 Jars £3.2.
- For orders within mainland Europe £9,5.
- For bulk orders and gift sets please email us before you place your order.
In order to speed up the delivery of your order, UPS or Hermes services may be used instead Royal mail.